Return & Refund Policy
Last updated: July 2026
Our Commitment
Your satisfaction matters to us. We only recommend products we trust, and we want you to be happy with your purchase.
Return Window
If you're not satisfied, contact us within 30 days of delivery. Refund eligibility is reviewed case by case.
How to Request a Refund
- Email support@shedpound.com with your order number and reason.
- We'll review and reply within 1–2 business days.
- If approved, your refund will be processed to your original payment method within 5–10 business days.
Non-Returnable Items
For health and safety reasons, opened or used consumable products cannot be returned, except where the item arrived damaged or defective.
Damaged or Defective Items
If your order arrives damaged or defective, contact us within 7 days with a photo and order number. We'll arrange a replacement or refund at no extra cost.