1. How can I track my order?
Once your order is shipped, we will send you an email with the tracking number and tracking link. You can check delivery status online.
2. How long will delivery take?
Delivery time depends on your destination. Normally it takes 7–20 business days after shipment. Delays may occur due to customs clearance or logistics events.
3. Do I need to pay customs duties?
Import duties and taxes are determined by your local customs authority. Buyers are responsible for any applicable customs fees.
4. Can I change my shipping address after placing an order?
Address changes are only available before the parcel is dispatched. Once shipped, address modification cannot be supported.
5. What should I do if my item arrives damaged?
Please take photos of the package and damaged product within 48 hours after receiving goods and contact customer service for support.
6. Can I cancel my order?
Orders can be canceled before shipment. Once dispatched, cancellation is not supported.